Return Policy

MSL Performance UK Group LTD
Address: 1 Armoury Road, Small Heath, Birmingham, B11 2PP
Email: sales@mslperformance.co.uk
Phone: 0121 772 5572

At MSL Performance UK Group LTD, we aim to provide the best service and products to our customers. However, if you need to return an item, please review our return policy below:

1. Returns and Handling Fee

   • All returns are subject to a 25% handling charge, which will be deducted from your refund.
   • The handling charge covers administrative and restocking costs associated with the return process.

2. Return Postage

   • Customers are responsible for all return postage costs.
   • We strongly recommend using tracked shipping for your return to ensure the safe delivery of the item.

3. Condition of Returned Items

   • Items must be returned in their original condition and packaging.
   • Items that are damaged, used, or missing parts may not qualify for a refund.

4. Return Procedure

   • To initiate a return, please contact our team via email at sales@mslperformance.co.uk or call 0121 772 5572.
   • Provide your order number and details of the item(s) you wish to return.

5. Refund Processing

   • Refunds will be processed once the returned item has been inspected and approved.
   • Please allow up to 14 business days for the refund to be processed.

6. Exceptions

   • Custom or special-order items may not be eligible for returns or refunds.
   • Electrical items are non-refundable unless proven to be faulty upon return.

By placing an order with MSL Performance UK Group LTD, you agree to the terms outlined in this return policy. If you have any questions or concerns, please don’t hesitate to contact us.